“If computers get too powerful, we can organize them into a committee — that will do them in.” — Bradley’s Bromide Note: I usually like to know a little about the people I quote, but when I looked up “Bradley’s Bromide” online, this gem is all I could find. But it’s a good one, isn’t [...]

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This week I had a question about the bill of a large company from whom I buy a business service. No wonder I had a question—the bill was ten pages long! Each page contained a short table with an “explanation” of the various components of the charge, but you almost needed a lawyer or accountant [...]

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I was recently quoted on three videos on YourBusinessChannel.com and I’m posting them here for your interest. I’m talking about three different topics, but all under my favourite umbrella of communication. Here they are.

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When people ask me what I speak about, I always tell them my area of expertise is communication at work. That, of course, covers a wide range of topics, which is reflected in the number of different communication programs I offer. But I’ve recently had an interesting observation:  people don’t always include writing when they [...]

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I just received a copy of Supervisor’s Guide to Employment Practices, which includes an article by Christopher Bachler on Getting People’s Cooperation. Chris interviewed me for this article, and I thought you’d find the information useful. Here’s the entire piece: ___ Supervisors can order subordinates to do their bidding, but they won’t always get the [...]

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