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Entries from August 2009

Customer Service? More Like a Bad Joke

August 28th, 2009 · 3 Comments

Well readers, I’m back online after a couple of weeks of technological nightmares. The company with which I have my telephone service is making a massive system change, and the other company that handles my Internet access is not co-operating. I found myself caught in the middle. For a week, I had no business telephone. [...]

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Tags: Customer Service · General Communication

Our Pet Peeves About Written Communication

August 14th, 2009 · 12 Comments

Well, last week’s post clearly hit a nerve. Besides the readers who posted comments, I also received some by personal e-mail. (By the way, I prefer comments posted on the blog, as that lets other readers join in the conversation.) First, let me tell you I have been in e-mail correspondence with Stan, and we [...]

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Tags: General Communication · Words · Writing

Are Your Words Helpful or Hurtful? Take a Moment to Consider

August 7th, 2009 · 4 Comments

Today I am passing along two communication messages from the same e-mail. I received an e-mail message today from a reader who took issue with something I had written. Here’s his message: “Dear Helen, You need to put more work into your language skills. There is no such thing as “a few moments.” A moment [...]

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Tags: General Communication · In my opinion... · Persuasion and Influence · The Manager's Journey · Words