In my last post I promised to write about creating an outline for a longer written message. This could be a report, a letter, a memo or any other document that will be longer than a couple of pages. Starting to write such a piece without an outline is like setting off on a journey [...]

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A common complaint from people in my writing workshops is that they take too long to write drafts. My experience tells me the main reason for this is that they write and edit at the same time. Writing and editing are two distinct functions and should be kept separate. Because we are working on computers, [...]

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