I’m just putting a few finishing touches to the technical side of The Manager’s Journey, and I will be launching the program on Monday. I’m so happy about this program, as I know it will make a difference in the lives of a host of new managers who need help. To encourage you to sample [...]

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I’ve been thinking a lot lately about how positive and negative ways of expressing thoughts and ideas can affect people’s response to our questions or statements. You can often express the same thought in either form, thus immediately affecting the “mode” of the listener or reader. Here are some examples — take a moment to [...]

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I just read an interesting post about face-to-face communication on the blog of McGuire Air Force Base. Here’s the link. I particularly liked this format for GREAT e-mail messages: G for Goal: Have I specified the purpose of my e-mail? R for Relevant facts: Have I provided enough information? E for Emotional tone: what mood [...]

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Over the past week I have been busily putting the finishing touches to my exciting new program, “The Manager’s Journey”. This is based on a program I conducted a couple of years ago for new and recently appointed managers, but this time I have structured it in a way that makes it accessible and affordable [...]

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This week the Center for Health Information and Decision Systems (CHIDS) in the Robert H. Smith School of Business released a research report  showing poor communication costs U.S. hospitals $12 billion annually. Let that figure sink in for a moment: $12 billion! I’m never surprised when I see reports like this, because I have studied [...]

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