In my business writing workshops, I always stress the importance of reading what you’ve written, and actually thinking about it, before sending it out. That seems like a blinding flash of the obvious, but clearly the writers of the following headlines didn’t follow that advice: Something Went Wrong in Jet Crash, Expert Says Police Begin [...]

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I’ve started a new channel on YouTube, on which I’ll be posting short videos containing tips on various aspects of communication. In some cases I’ll also post them here on Communi-keys, but not always. You can find the channel at http://ca.youtube.com/SpeakerHelen The first two contain grammar tips, and you’ll find the first one at http://www.youtube.com/watch?v=i32LuM0dp6w [...]

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“When you know a thing, to hold that you know it; and when you do not know a thing, to allow that you do not know it — this is knowledge.” — Confucius

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At a networking event, have you ever found yourself in conversation with someone whose area of expertise totally stumps you? Here are some suggestions on how to make the most of an opportunity. First, don’t try to wing it, because you’ll make mistakes and look foolish. Why would you want to fake it anyway? There’s [...]

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Much has been written and said about the connection between leadership and communication, but sadly this connection has not always found its way into the practicalities of the workplace. Arguably, the primary purpose of the CEO is to set and articulate the company’s vision and mission. In collaboration with his or her executive team, heady [...]

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