I’ve worked with many new managers, and they’ve all told me that it’s difficult to get a handle on the specific tasks and duties of their new position while at the same time learning the universal skills of management. They’re just not sure how to deal with the people who now report to them, how [...]

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Let’s face it, we don’t like everyone we have to work with—and not everyone likes us. We’re human, so this is natural and not something we should worry about. However, when we are at work we are also professionals, so it’s important that we treat everyone with respect whether we like them or not. Most [...]

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I just heard this morning about a free online tool to help keep your e-mailbox organized. It’s a plug-in for Outlook, and because most of my e-mailing is done on MacMail on my trusty Mac, I haven’t tried it yet. However, I think I’ll put it on my PC just to see how well it [...]

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My friend complained about a stockbroker who keeps calling him, even though he has no interest in investing. I asked whether he had told the man he wasn’t interested, and he said he had. But one day I was in his office when the broker called, and after much rolling of his eyes and hemming [...]

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