In the old ezine version of Communi-keys, there was a popular section on “unspoiled words”. I plan to revive this feature here because it brought lots of positive feedback. However, in thinking about this, I decided to add another section about words that have already been spoiled because we use them in the wrong way. [...]

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“Bureaucrats write memoranda both because they appear to be busy when they are writing and because the memos, once written, immediately become proof that they were busy.” — Charles Peters, journalist

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With the proliferation of communication technology available to us today, you’d think we’d be communicating better, wouldn’t you? But I see more and more evidence that the opposite is true. That may be because we rely too heavily on the technology itself, forgetting that sometimes human intelligence is needed to make the process work. People [...]

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“When people talk, listen completely. Most people never listen.” — Writer Ernest Hemingway

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I got a call this week from someone trying to sell me some kind of telephone system. When I said I was quite satisfied with my current system, he insisted this was new and much better. But in the next, very frustrating, three minutes, he never once helped me understand how its newness was going [...]

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