True leaders (and effective managers) delegate, because they know it’s good for themselves, the organization and the people to whom they delegate. What are the benefits? Delegation saves the manager’s  time, freeing it up for tasks he or she must do personally. It also allows more thinking time, which becomes more and more important as [...]

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As I’ve said in previous posts, just giving people the facts is often not enough to win them over to your point of view. There are, however, proven persuasion techniques you can use to bolster your chances of success. Today I’m focusing on “framing” the message. If you’ve ever taken a piece of art to [...]

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Some time ago I wrote a post about the difficulty of influencing people strictly by providing them with facts. Over the next few weeks (besides posts on other topics) I will be looking at ways to counteract some of the common barriers to persuasion I mentioned in that post. When people have “heard it all [...]

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The other day I read an interesting newspaper article about a company that was singing the praises of employee surveys. Although many companies have tried surveys without much success, usually because they have not been handled effectively, this company’s experience was almost entirely positive. Employee response rate was high, their ideas were freely expressed and [...]

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