Huh? OK, I’ll explain the weird title. Last week I posted a video in which I talk about how communication technology can get in the way of communication. Lest you think I am against technology, let me assure you that’s not the case. I love today’s technology, and I believe we need to be in [...]

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Yesterday I had to go downtown on the subway for a 9 a.m. appointment. Of course, the train was full of people going to work, expecting to arrive at their usual time. Unfortunately, the system was delayed because of not one but three medical emergencies on other trains. This was frustrating, but not nearly as [...]

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Last week on my early morning walk, I saw this lovely and inspiring sight. The temperature was four degrees below zero, and most things in the garden were either dead or in deep winter hibernation mode. But this brave rose was actually budding! And over the course of the next few days it did open [...]

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I was honoured recently to be interviewed by my speaking colleague Randall Craig on his web tv program, Professionally Speaking TV. He did such a good job of discussing the various aspects of communication at work, and my views on them, that I wanted you to see the interview. It lasts about an hour, and [...]

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Today I am passing along two communication messages from the same e-mail. I received an e-mail message today from a reader who took issue with something I had written. Here’s his message: “Dear Helen, You need to put more work into your language skills. There is no such thing as “a few moments.” A moment [...]

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