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Entries Tagged as 'Wilkie Webinars'

And…but…because…

September 3rd, 2010 · No Comments

No, I’m not suddenly on a trend of weird post titles, although last week and this week might lead you to believe that! This week I want to talk to you about three words that, when used skilfully, can help you communicate persuasively. They are and, but and because. When you use the word but [...]

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Tags: Emotional Intelligence · General Communication · Persuasion and Influence · Wilkie Webinars

Do You Have a Moment for Me — Your Customer?

July 2nd, 2010 · 4 Comments

My early morning walk usually finishes with a coffee at my favourite coffee shop. I’ve been going there so long that it’s now one of those places where, in the words of the old TV program slogan, “everybody knows your name.” This morning, though, I had a rather different experience. Alongside the always-friendly Lily, a [...]

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Tags: Customer Service · Rants · Wilkie Webinars

Grammar Questions Answered

June 25th, 2010 · 2 Comments

I’ve had a few grammar questions recently, so I’m using today’s post to share my answers with you: Q.     Would you please help me understand an appropriate use of dashes in a sentence?A.     Use dashes to insert a separate but related thought in the middle or at the end of a sentence. For example: I [...]

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Tags: How to... · Wilkie Webinars · Words · Writing

Is Your “To Do” List Helping or Hindering You?

June 4th, 2010 · No Comments

Most of us use “To Do” lists to organize our daily work, and they are supposed to help us do the things we need to do. The reality, however, is that they are often a hindrance rather than a productivity tool. For example, here’s just one of the “To Do” list mistakes we commonly make: [...]

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Tags: How to... · Leadership · Wilkie Webinars

Communication Problems At Work: One Approach to Finding a Solution

April 30th, 2010 · 2 Comments

A couple of weeks ago I wrote about the common complaint, “There’s no communication around here!” and how it often isn’t really what it seems. But if you have identified a communication problem that’s having an adverse effect on morale or productivity, here’s one approach to solving it. Let’s say, for example, you are part [...]

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Tags: General Communication · Leadership · Persuasion and Influence · Wilkie Webinars