When you hear the word communication, a meeting may not be the first thing that comes to mind. But if you think about it, a meeting is the really the ultimate example of what I call applied communication. By my definition, applied communication is the purposeful use of the skills of communication in order to [...]

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I was honoured recently to be interviewed by my speaking colleague Randall Craig on his web tv program, Professionally Speaking TV. He did such a good job of discussing the various aspects of communication at work, and my views on them, that I wanted you to see the interview. It lasts about an hour, and [...]

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We’ve reached the middle of November, and for many that means time to work on plans for next year. Many a manager—junior, mid-level or senior—is already thinking deeply about desired departmental or company objectives for 2010 and how to get everyone on board to accomplish them. I’ve said this  before, and I’ll say it again: [...]

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