“I don’t know what that was supposed to be — looks like a case of miscommunication to me.” So said the commentator as the ball drifted harmlessly out of play, leaving the coach fuming on the sidelines. Yes, it’s the World Cup, and I’m as caught up in it as everyone else seems to be. [...]

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“Here we go again,” I thought recently. Someone was telling me about yet another “no communication around here” situation at work. As I’ve said in many of my presentations and workshops and written in my articles, this is one of the most common complaints in today’s workplace, and it’s likely to remain a problem because [...]

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I was honoured recently to be interviewed by my speaking colleague Randall Craig on his web tv program, Professionally Speaking TV. He did such a good job of discussing the various aspects of communication at work, and my views on them, that I wanted you to see the interview. It lasts about an hour, and [...]

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Organizations pay a high price for poor writing, both in the writing and the reading. Here’s what I mean. Say an individual earns an annual salary of $60,000. Using the standard used by compensation professionals, that works out to approximately $30 per hour. Now say that person spends 40 hours writing a report — and [...]

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I was recently quoted on three videos on YourBusinessChannel.com and I’m posting them here for your interest. I’m talking about three different topics, but all under my favourite umbrella of communication. Here they are.

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