When people come to us with problems at work, often we’re too anxious to jump in with a solution that is, at best, temporary. A much better way is to have a conversation with the other person, drilling down to find the root cause of the problem. One method of doing this is called the [...]

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“Here we go again,” I thought recently. Someone was telling me about yet another “no communication around here” situation at work. As I’ve said in many of my presentations and workshops and written in my articles, this is one of the most common complaints in today’s workplace, and it’s likely to remain a problem because [...]

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We’ve reached the middle of November, and for many that means time to work on plans for next year. Many a manager—junior, mid-level or senior—is already thinking deeply about desired departmental or company objectives for 2010 and how to get everyone on board to accomplish them. I’ve said this  before, and I’ll say it again: [...]

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Last week I wrote about the essential role of communication in the success of a project. This seems to be generally accepted, and one response to the need is the plethora of software solutions on the market. I am all for using technology to make our lives easier, and I’m sure many of these solutions [...]

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“I think we ought always to entertain our opinions with some measure of doubt. I shouldn’t wish people dogmatically to believe any philosophy, not even mine.”—Bertrand Russell, author and philosopher

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