I recently received an e-mail from a Communi-keys reader who was planning his first major presentation for senior management at his company. He said he was floundering a bit and asked for any tips I might give him. I gave him a broad overview of the 5-step process I teach in my presentation skills workshops, [...]

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I got a call this week from someone trying to sell me some kind of telephone system. When I said I was quite satisfied with my current system, he insisted this was new and much better. But in the next, very frustrating, three minutes, he never once helped me understand how its newness was going [...]

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